Our tailors take pride in their work, and always strive to construct a finely appointed hand tailored suit. Unless otherwise stated, once your sizing has been confirmed, tweedmaker.com will place your order into our production cycle. 

Turnaround times are currently running between 6-8 weeks from the time an order goes to production. If your timeline is shorter, please let us know and we will do our best to try to accommodate. 

Turnaround times are subject to change from time to time so please check your order confirmation email for updates on production times. The sooner we receive your measurements the sooner we can begin making your suit, so please plan accordingly. 

**Special Note:  Deliveries during specific holiday seasons like Christmas, New Years, Father’s Day, Easter, etc.) may take longer.  Please plan ahead! 

Unless otherwise arranged, the time from confirming your measurements to delivery is currently running between 6- 8 weeks. 

At this time, we don't have automated tracking updates available due to our tailor's manual system, however, we do receive regular updates and we are able to retrieve this information for you around 5 - 7 days ahead of the expected delivery date. 

Tweedmaker.com is proud to have longstanding relationships with a talented team of 21 professional tailors located in China and Indonesia. Between them, our tailors have over 200 years of tailoring experience.

Tweedmaker.com does everything within our control to make sure that your suit is constructed and shipped on a timely basis. Unfortunately, there are times that delays do occur, and they are usually due to unexpected issues involving shipping. While we will keep you informed with any information we have available to us, Tweedmaker.com will not be held responsible for shipping delays that are out of our control.

Our Classic Tweed suits are manufactured in China and sent directly from China to your delivery address. Our Signature Tweed suits are manufactured in Indonesia and sent directly from Indonesia to your delivery address. 

DHL or the applicable courier may charge you customs, import or VAT fees upon delivery in cases where it is applicable, and you will be responsible to pay them directly.  We are unable to confirm an exact charge for duties and customs fees, so we recommend checking with your local Customs authority. 

Paying any duties or fees is the consumers’ responsibility in all cases.  Therefore it is important that you take into consideration customs procedures and import laws for the country of delivery before placing your order with Tweedmaker.com.  Import duties are not applicable to USA orders.

Refused deliveries will not be returned to our tailor due to logistics issues in returning items to China. The courier will destroy your parcel and we will be unable to refund or replace your order free of charge. Please do not refuse delivery. Unwanted orders can be returned to us at specific UK and USA addresses, please contact tonya@tweedmaker.com for returns requests. 

You can either select your preferred sizes and we will send your order directly to production as ordered, or alternatively, our sizing expert can help you with your sizing after you purchase your suit. 

If you choose to have us help you select your suit size, you will receive our super easy size guide by email within an hour after your order is placed. Our guide will help you send us the measurements needed so we can recommend help you find a perfect fit in our sizing. 

If you don't see that email be sure to check your spam folder and reach out to us at tonya@tweedmaker.com if you don't see it in spam. 

For custom suits and standard suits where you have opted for sizing help, you should receive an automated measurements request email shortly after your order is placed. Sometimes that can go to your spam folder so it may be worth checking there. Still don't see it? Don't worry, you can pick up the direct link to the correct submission form below:

Standard Suit Measurements Form

Custom Suit Measurements Form

Once you complete the form with your measurements we'll review your measurements and confirm all of the details before sending your order over to production. 

Of course, and we enthusiastically recommend that you take advantage of our custom tailoring service. Follow the steps outlined in our custom measurement guidelines and by the end of the process, you will be wearing a perfectly fitted suit! 

All you have to do is add the Custom Measurements Upgrade to your order. 

Once your order is complete we'll send you an email that includes full instructions on how to measure for your suit, complete with illustrations and a very helpful video. Once you submit your measurements, we will review them and confirm with you before proceeding to production.

Please note that since your suit will be custom tailored to your exact body measurements it won't be returnable or refundable so it is very important to take accurate measurements. 

Our tailors have a maximum body measurement of 59". Sizes with body measurements over 54" may need a custom-tailoring upgrade. 

Jacket sizes 48" + are also subject to an extra fabric charge of $39.

Please get in touch with us at tonya@tweedmaker.com and we will be happy to look at your measurements to determine if we can accomodate your size and whether you would require custom tailoring. 

If you have placed an order for multiple suits for more than one person, watch your inbox for your sizing email. Instead of using the submission form within that email to submit the measurements, please just hit reply to that email with the measurements outlined for each suit. Please see the guides below for the measurements required. 

Standard Sizing measurement guide

Custom Tailoring measurements guide

Absolutely! Please see our separates collection for details.  If you don't see what you are looking for, please get in touch with us at tonya@tweedmaker.com and we will be happy to help with this request. 

We can change the colour of the buttons to black if you prefer. Simply add the Black Buttons optional extra to cart and we will change the button colour for you. Please note that changing the button colour renders your suit customized and non returnable and non refundable. 

If for any reason you need to cancel an order, please send an email to tonya@tweedmaker.com immediately. Be sure to include your order number and your reason for needing to cancel. 

In cases where Tweedmaker.com has not yet begun production of your suit order, we will be happy to refund your payment immediately.

In cases where your suit has already been placed into our production cycle, we will, unfortunately, be unable to cancel your order immediately. In these situations, you will receive your completed suit as scheduled, and then once received, you can begin the official process of requesting a full refund as a product return.

We will provide you with specific details about where to send your item for return or exchange. Please email us at tonya@tweedmaker.com to request a refund or exchange. 

Your suit must be returned in its original packaging and in the exact condition in which it arrived.  

When Tweedmaker.com receives your returned package, we will make a new handmade suit and ship it directly to you.  If we have existing items in our stock, then we will use those to fulfil your exchange request. 

Refunds will be processed within 7 days of receipt of the returned item. Tweedmaker.com reserves the right to deny an exchange or return if we deem that the purchaser has damaged the original product. In that case, we will return the original suit to you.  Customers need to ship their items for return and will be held responsible for all shipping costs incurred for returns or exchanges. 

Tweedmaker.com will be happy to exchange your purchase to make sure that you are completely satisfied with the way your suit looks and feels.  In cases where you want to return your purchase for a different size or model, please email us at tonya@tweedmaker.com and we will organize the exchange of your item. One of our customer satisfaction staff members will coordinate with you to help you find the correct shape and fit for your body type.

Tweedmaker.com stands behind all our products and strives to make sure that our clients are 100% satisfied with their purchase.  If for some reason you are not satisfied, you may return your purchase within 30 days of receiving it, and we will refund your money, no questions asked.  The following guidelines apply: 

• The size you ordered was incorrect.
• The quality of the item was not to your satisfaction.
• The item you received was not what you ordered or was not as described.

**Important note:  Customized items and custom tailored suits are non-returnable and non-refundable.  

If you wish to make a return or request a refund, you should go the write to us at tonya@tweedmaker.com and we will give clear instructions as to how to proceed with your return. 

** Customers will be responsible for all shipping costs associated with returns or refunds.

** Your suit must be returned in its original packaging and in the exact condition in which it arrived.  

Once Tweedmaker.com receives and inspects your returned item, we will notify you via email that it is in our possession.  Tweedmaker.com reserves the right to determine the returned product’s condition.  We will contact you as soon as a determination has been made regarding the approval or rejection of your refund request. If your refund has been approved, we will process the request and issue a full refund within 7 working days.

Due to limitations placed by payment providers, purchases made that are over 180 days old are not eligible for a refund or return. 

We have a range of optional customizations & extras available for our Classic Tweed & Linen Suit ranges. Please see the collection here: https://tweedmaker.com/collections/extras. If you don't see the option you are looking for don't hesitate to reach out to us at info@tweedmaker.com

If you would like to mix & match your suit fabrics, that is no problem at all! Just order the base suit fabric and let us know the substitutions you would like when we reach out to you about your sizing.