Refund/Exchange Request Form

For your convenience, please use the below form to request an exchange/ refund for a recent order. Our team will manage your request as quickly as possible. Thank you for following our process and allowing us to best serve you. We appreciate your patience. Refund requests are managed on a first come first serve and this process allows us to make sure your request is not lost. 

First Name*

Last Name*

Order number/ Order numbers*

Email*

Phone*

Requested Refund Amount*

Suit Type:

Did you receive your order?*

Reason For Request*

Issue with suit*

Have you already returned your order*

Condition of product*

Please describe the issue with your order in detail*

Consent*

Refund/ Exchange Terms and Conditions

THIS CUSTOMER REFUND REQUEST AGREEMENT ("Agreement") is entered into as of the date last signed below (the "Effective Date") by and between Tweed Brands LLC, a Delaware limited liability company (the "Company"), and _________________ (the "Client") (together, the "Parties," and each a "Party").

RECITALS
A. WHEREAS, the Parties entered into an agreement whereby the Company would supply the Client with specific products based on an ecommerce order placed through the Company’s website, by phone, or by other means (the "Products") in exchange for payment by the Client (the "Contract");

B. WHEREAS, the Client acknowledged and agreed that payments to the Company for the Products under the Contract, or otherwise, are non-refundable in the case of custom-made products, and that refunds for all other Products are governed by the Company’s published refund and return policy available on its website;

C. WHEREAS, notwithstanding the terms of the Contract, the Client has requested that the Company consider refunding all or part of such payments;

D. WHEREAS, the Company is willing to evaluate this request in good faith, despite having no obligation to issue a refund, solely in reliance on the covenants, representations, and obligations set forth in this Agreement;

E. WHEREAS, the Client agrees to the terms and conditions of this Agreement as a condition to the Company’s consideration of the refund request.

NOW, THEREFORE, in consideration of the mutual covenants and other good and valuable consideration, the receipt and sufficiency of which are acknowledged, the Parties agree as follows:
1. Incorporation of Recitals
The Recitals above are incorporated into and made part of this Agreement as if fully set forth herein.

2. Refund Policy Acknowledgement
The Client acknowledges and agrees to the following:

Custom suits, including any upgraded to full custom sizing, are non-refundable once tailoring begins.

Standard-size suits may be eligible for refund or exchange only if unworn, unaltered, and returned in original condition within 30 calendar days of delivery.

Tailoring credits (up to $50 per custom suit and $15 for trouser hemming) are offered solely for local alterations and do not entitle the Client to a refund.

3. Binding Effect
This Agreement shall be binding upon and inure to the benefit of the Parties and their respective affiliates, successors, assigns, owners, officers, directors, and employees.

4. No Waiver of Rights
The Company’s decision to evaluate this refund request shall not be deemed a waiver of its right to enforce the terms of the Contract or any other policy, whether currently or in the future.

5. Non-Disparagement
The Client agrees not to make, publish, or disseminate any negative, false, misleading, or disparaging statements—whether orally, in writing, or online (including social media, review websites, or forums)—about the Company, its representatives, or its Products.

6. Entire Agreement; No Reliance
This Agreement constitutes the entire agreement between the Parties regarding the refund request. The Client affirms that they are not relying on any representation not expressly stated herein.

7. Severability
If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

8. Release of Claims
The Client irrevocably releases and forever discharges the Company and its officers, employees, agents, affiliates, successors, and assigns from any and all claims, liabilities, damages, or causes of action—whether known or unknown—arising from or related to the Products, the Contract, or any refund request, except as explicitly provided in this Agreement.

California Waiver of Unknown Claims
The Client expressly waives the protections of Section 1542 of the California Civil Code, which provides:
“A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release, and that if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

9. Confidentiality
The Client agrees to maintain strict confidentiality of this Agreement and its terms, and not to disclose its existence or contents to any third party, except as required by law.

10. Chargeback Waiver and Remedies
The Client irrevocably agrees not to initiate any chargeback, payment reversal, or similar action through their credit card provider, bank, or payment processor for any payments made to the Company, including but not limited to those related to the Products, Contract, or this Agreement.

The Client understands and agrees that:

Initiating a chargeback constitutes a material breach of this Agreement;

The Company will vigorously dispute any chargeback and provide this Agreement as evidence of the Client’s waiver;

In the event of a chargeback, the Company reserves the right to:

Immediately terminate any refund, exchange, or service obligations;

Recover the full amount of the original transaction, plus all associated costs, including legal fees, chargeback fees, collection costs, and administrative fees;

Report the incident to collections agencies or credit bureaus if necessary;

Pursue legal action in a court of competent jurisdiction to recover all damages.

This provision shall survive termination of this Agreement.

11. Return of Product; Return Shipping Costs
The Client agrees to return the Products, at their own expense, to the address designated by the Company. The Client acknowledges that:

The Company shall not be responsible for reimbursing return shipping, insurance, or packing fees.

All returned Products must be received in original, unworn, and unaltered condition.

Products that do not meet these conditions will not be eligible for refund or replacement.

12. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law rules.

13. Attorneys’ Fees
In any action or proceeding to enforce this Agreement, the prevailing Party shall be entitled to recover its reasonable attorneys’ fees, costs, and expenses.

14. Amendments
This Agreement may not be amended, modified, or supplemented except in writing signed by both Parties.

15. Counterparts
This Agreement may be executed in counterparts, each of which shall be deemed an original but all of which together shall constitute one instrument.

16. Electronic Execution and Consent
The Client agrees that electronic acceptance of this Agreement—via button click, email confirmation, or digital signature—constitutes valid and binding execution under the E-Sign Act and any other applicable electronic signature laws.

IN WITNESS WHEREOF, the Parties have executed this Agreement as of the Effective Date:

Client Name: _____________________________
Order Number: ___________________________
Signature: ________________________________
Date: ___________________________________

Company Representative: ____________________
Date: ___________________________________


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